Jobs at UMBC

Assistant Director of Facilities Operations

Apply now Job no: 492853
Work type: Staff Full-time
Location: UMBC Campus
Categories: Facilities/Grounds/Skilled Trades, Residential Life


Residential Life

Residential Life provides facilities, services, and programs that support the academic mission of the institution and enhance the quality of life for students that live on campus.


Reporting to the Associate Director of Residential Life, the Assistant Director of Facilities Operations is responsible for the oversight of day-to-day maintenance and facility operations.

Specific duties include:  

Staff Management

  • Directly supervise trades staff, Workflow Control Coordinator, and Safety and Security Coordinator, and monitor maintenance assistant (MA) program.
  • Ensure efficient and effective services by monitoring activities of housing custodial personnel and advising their supervisors when needed; oversee the residence halls’ self-service laundry facilities; ensure a pest-free living environment in all residence halls and apartment facilities; and contribute to the proper functioning of all elevators.
  • Assist with the monitoring of outside construction contractors for summer renovations and special projects including emergency situations.
  • Maintain daily communication with key administrators and staff regarding special events and unique furnishing/set up arrangements.
  • Monitor after hours calls including monitoring and approving any required overtime.
  • Counsel and advise personnel on job related matters and prepare and process performance review evaluations on a timely basis.
  • Educate all staff on APPA standards and research best practices in the area of O & M.

Customer Service

  • Plan, coordinate and evaluate student-facing experience of day-to-day facility operations.
  • Manage student and parent/family members’ concerns in a timely manner.
  • Establish quality control standards and manage resources to enhance facilities operations.

Operations Management

  • Assist Associate Director with management of Residential Life Facilities.
  • Coordinate partnership of day-to-day operations and expectations with University Facilities Management (FM) team.
  • Coordinate facilities transitions from academic year to summer conferences and renovation projects.
  • Assist with summer operations in the absence of the Assistant Director of Conferences and Marketing.
  • Work with Residential Education, Assignments, and Summer Conference staff to ensure excellent facilities oversight.
  • Maintain furniture inventory and a comprehensive replacement/repair schedule.
  • Assist in developing and monitoring furniture moving and overflow space program.
  • Assist in developing recommendations and writing project scopes for facilities renovations.
  • Team up directly with staff to complete building assessment tours to monitor damages and special projects and complete necessary documentation for accurate billing.
  • Develop and maintain efficient inventory systems for supplies and authorize and approve purchases.
  • Assist with the development and implementation of a preventative maintenance plan.
  • Assist with monitoring residential renovations and construction projects including reviewing of specifications, scopes, and timelines.
  • Assist in space management for all facilities, and maintain technical databases and reports.
  • Coordinate procurement of services, equipment, and materials for renovations and special projects.
  • Manage specifications for projects in concert with FM Structural Maintenance department.
  • Create and share monthly and annual reports through work control analysis and evaluation.
  • Create annual schedule for facilities projects.
  • Establish and evaluate annual goals and objectives to improve operational functionality.
  • Coordinate the logistics of opening and closing of residential communities.

Campus Development

  • Be accessible, visible and present for large campus-wide programs, speakers, and events.
  • Attend staff/student-planned community development activities and educational events including but not limited to at least one Inter-Residence Hall Association program.
  • Promote recognition of students and staff.
  • Serve on division and university committees as needed.
Required Minimum Qualifications:

A Bachelors in Engineering, Architecture, Construction, or a related field from an accredited institution and three years (five preferred) of experience in Facilities Management positions of increasing complexity and leadership responsibility and one (two preferred) year of supervisory experience. Must be able to exhibit a broad knowledge of Facilities Management including both Operations and Maintenance and Construction Management. Must have excellent verbal and written communication skills required to communicate effectively with a diverse group including students, parents, staff, faculty, and the public. Working knowledge of and experience with APPA standards also required.

The successful candidate will demonstrate advanced knowledge of facilities operations and planning, budget preparation, and proper resources management.  Must possess knowledge in residential services delivery, safety and security standards, and exceptional customer service standards. The position also requires solid analytical, project implementation, and communication skills.   A proven facilities creative problem solver with the ability to organize resources and establish priorities and deadlines is essential.  Knowledge of current and emerging computer applications is also required. 

Preferred Qualifications: 
  • Facilities, higher education and/or residential life facilities experience.
  • Supervision of trades staff
  • Strong interpersonal and relationship-building capacity is highly desired
  • Working knowledge of ADA and other federal compliance and safety guidelines
  • Active membership in APPA or other relevant professional organizations
  • Understanding of the role of residential life at a residential liberal arts institution
Background Screening Statement:

A background check will be required.  

Special Instructions to Applicants:

Please submit a cover letter, resume, and the names and contact information for three professional references.

Screening of Applications Begins:

For best consideration, submit material by February 25, 2019 (applications will be accepted until the position is filled).

Salary: Salary is commensurate with qualifications and experience. 
Hours: Full-time
Type: Regular
FLSA Status: Exempt
 Equal Opportunity Statement: UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply.
Accommodation: If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.
Work Authorization   As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.


Advertised: Eastern Standard Time
Applications close: Open Until Filled

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