Jobs at UMBC

UMBC is currently monitoring COVID-19 and the impacts to our campus community and operations. The latest information is available at:

Policy Analyst/IT Analyst

Apply now Job no: 493345
Work type: Staff Full-time
Location: UMBC Campus
Categories: Information Technology/IT, Policy Analysts


The Hilltop Institute

The Hilltop Institute ( at the University of Maryland, Baltimore County is seeking two IT Analysts to join our Technology Innovation team. Hilltop is a university-based, non-partisan research organization dedicated to improving the health and wellbeing of people and communities. Hilltop conducts research, policy analysis, and sophisticated data analytics to support health care financing and delivery system reform in Maryland and other states. Hilltop is at the forefront of national efforts to find data-driven solutions to complex problems facing state policymakers as publicly funded health care systems transition to new models that reward quality and value over volume.


Two IT Analyst positions are available

The incumbent will support the development, implementation, ongoing management, and continuous improvement process for Hilltop-developed and supported technologies, including providing IT analyst support for the development of LTSSMaryland, the DataPort, and other new Hilltop applications. The incumbent will also work with internal and external clients to translate ambiguous requests into functional requirements and technical specifications. Such requests may include new application development, modifications to existing system functionality, survey development, or other data/report requests. In addition, the individual will work closely with senior managers and directors to build standards, quality control, and business processes for application development, program management, and operations.

Specific duties include:


  • Assisting with expanding the scope of LTSSMaryland through the incorporation of additional Medicaid program and services modules, evaluation tools, and expanding current functionality by participating on a project team that includes working directly with MDH staff and software development contractors.
  • Providing consultation to MDH senior program managers to identify policy and program requirements and to the software developer to translate those requirements into LTSSMaryland functionality.
  • Reviewing LTSSMaryland system artifacts including end-user materials, change request documents, work orders, user stories, and use cases and participating in user acceptance testing to ensure that system functionality meets the MDH’s requirements.
  • Assisting with system trainings for LTSSMaryland users.

DataPort and New Applications Development

  • Working with senior Hilltop staff to understand and incorporate health care data, policies, standards, and business processes into Hilltop-developed systems.
  • Providing project management support using Agile and scrum methodologies to develop product backlogs and project roadmaps; coordinating feature team activities and providing project and contract monitoring reports to senior management.   
  • Assisting with formalizing testing, quality assurance, and product development of enterprise-wide processes to ensure value is routinely delivered to clients.
  • Gaining an understanding of internal and external clients’ reporting and business needs and translating that into system, program, and technical specification requirements—including developing specifications, requirements, and quality assurance documentation. This also includes working with systems engineers to conceptualize updates to the data model to meet client requirements.
  • Documenting system requirements in product backlogs, monitoring/performing user acceptance testing, and documenting defects and modification requests.
  • Participating on project teams using Agile and scrum methodologies. This may include both leading features teams and providing project management support by documenting user stories and preparing project status reports. 


  • Developing and conducting training for Hilltop-developed and supported products to internal and external clients.
  • Performing other duties as assigned.

While this position is onsite at The Hilltop Institute’s offices located on the UMBC campus, options for part-time telework are anticipated as UMBC finalizes its plans for reopening in Fall 2021.  

Required Minimum Qualifications:

 Requires a master’s degree with course work in information systems, public policy, public administration, or health disciplines and one year of relevant experience. Must be able to work collaboratively on project teams and learn independently. Must have excellent verbal and written communication and interpersonal skills and be able to work with a variety of stakeholder groups. Must be proficient with Microsoft Office and have strong analytical skills. Note: A bachelor’s degree and three years of experience in a related field may be substituted for the master’s degree and required experience.

The ideal candidate will have a working knowledge of Medicaid programs and policy, health care administrative data, and software development best practices as well as experience with: LTSSMaryland and/or other health care database systems development projects; gathering business process requirements; developing system artifacts such as product backlogs, user stories, training manuals, change requests, and user acceptance documents; following Agile and scrum software development values and principles; and project management. Certifications in business analysis, project management, Agile, or scrum a plus.

Special Instructions to Applicants:

Upload a cover letter, resume and contact information for three professional references.  

Screening of Applications Begins: For best consideration submit application materials by 7/1/21 (applications will be accepted until the position is filled).  
Salary: Salary is commensurate with qualifications and experience.
Hours: Full-time 
Type: Grant Funded
Additional Information:


FLSA Status: Exempt
COVID-19 Vaccination: The University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As part of that commitment, the University System of Maryland (USM) announced that students, faculty, and staff on USM campuses this fall, including UMBC, are required to be vaccinated against COVID. As a prospective and/or a new employee at UMBC, you will be required to comply with the University’s vaccination protocol. Proof of full vaccination will be required at the start of employment. Further information is available at:

UMBC offers a benefits package for regular and grant-funded regular employees including generous leave, excellent health, life, and disability insurance, retirement plans, tuition remission, on-site preschool, and numerous professional development and wellness opportunities.  Contingent II positions may include some benefits

Please note the Type and FLSA Status above to determine the benefits offered for this position. 

 Equal Opportunity Statement: UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply.
Title IX: As an institution that receives federal financial assistance, UMBC adheres to Title IX and does not discriminate on the basis of sex. For more information about Title IX and contact information for Title IX Coordinator click here.   


If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.

Work Authorization  As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.

Advertised: Eastern Daylight Time
Applications close: Open Until Filled

Back to search results Apply now Refer a friend

Share this:

| More