Jobs at UMBC

UMBC is currently monitoring COVID-19 and the impacts to our campus community and operations. The latest information is available at: https://covid19.umbc.edu/

Student Services Coordinator

Apply now Job no: 493442
Work type: Staff Full-time
Location: UMBC Campus
Categories: Financial Aid

Department:

Office of Financial Aid & Scholarships

Responsibilities:

Reporting to the Assistant Director of Financial Aid and working closely with the management and counseling staff, the incumbent will be responsible for the coordination of the front office operations. 

Specific duties include: 

  • Supervising and managing the reception area of the Office of Financial Aid and Scholarships (OFAS) 

  • Hiring, training and overseeing the daily work of at least one dozen student front office staff 

  • Serving as subject matter expert for financial aid programs, assisting student employees with their daily work and counseling UMBC students and their families
  • Providing administrative support to the Assistant Director for the Maryland Higher Education Commission’s State Aid Programs 

  • Managing the document imaging process, phone and e-mail responses 

  • Maintaining and reporting information collected from the student tracking system and making suggestions for ways to enhance our customer service including online materials, communications and data collection and analysis 

  • Coordinating the inventory and distribution of financial aid and scholarship materials and other publications 

  • Serving as a liaison to offices across campus that impact our service to families at UMBC 

  • Representing the Office of Financial Aid and Scholarships by presenting financial aid information at student/parent orientations and other on- and off-campus events 

  • Performing other duties as assigned 

Required Minimum Qualifications:
  • Bachelor's Degree is required 

  • Two years of related experience in customer service and/or higher education

  • One year of experience with federal and/or state financial aid programs

  • Strong verbal and written communication skills

Preferred Qualifications: 
  • Supervisory experience is preferred 

  • Commitment to exemplary customer service 

  • Experience with PeopleSoft and document imaging systems

In addition, we are seeking candidates who exhibit a strong commitment for innovation as demonstrated by their ability to be proactive, dynamic, forward-thinking, strategic and collaborative. UMBC has been consistently recognized by US News and World Report as a “higher education trailblazer.”  We welcome innovative and creative thinkers to join our Enrollment Management team.

Background Screening Statement:

A background check will be required.  

Special Instructions to Applicants:

Upload a cover letter, resume and contact information for three professional references.  

Screening of Applications Begins: For best consideration submit application materials by September, 9, 2021 (applications will be accepted until the position is filled). 
Salary: Salary is commensurate with qualifications and experience.
Hours: Full-time
Type: Regular
FLSA Status: Exempt
COVID-19 Vaccination: The University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As part of that commitment, the University System of Maryland (USM) announced that students, faculty, and staff on USM campuses this fall, including UMBC, are required to be vaccinated against COVID. As a prospective and/or a new employee at UMBC, you will be required to comply with the University’s vaccination protocol. Proof of full vaccination will be required at the start of employment. Further information is available at: https://covid19.umbc.edu/vaccine/
Benefits:

UMBC offers a benefits package for regular and grant-funded regular employees including generous leave, excellent health, life, and disability insurance, retirement plans, tuition remission, on-site preschool, and numerous professional development and wellness opportunities.  Contingent II positions may include some benefits

Please note the Type and FLSA Status above to determine the benefits offered for this position. 

 Equal Opportunity Statement: UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply.
Title IX: As an institution that receives federal financial assistance, UMBC adheres to Title IX and does not discriminate on the basis of sex. For more information about Title IX and contact information for Title IX Coordinator click here.   

Accommodation: 

If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.

Work Authorization:  As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.

Advertised: Eastern Daylight Time
Applications close: Open Until Filled

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