Jobs at UMBC

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Service Coordinator

Apply now Job no: 493543
Work type: Staff Full-time
Location: Other
Categories: Service Learning


The Choice Program at UMBC 

The Choice Program at UMBC provides mentoring and advocacy services to young people--primarily Black and Latinx--throughout central Maryland. We utilize a community-based, family-centered approach in order to promote quality outcomes for young people and families. We engage in a collaborative process of service: where young people set goals for themselves and are held accountable by supportive adults along the way. Our approach to youth development is grounded in applied critical race theory and culturally responsive, trauma-informed, restorative practices. We strive to be an anti-racist organization grounded in several core values: holistic development, the belief in humans, dismantling hierarchies, and youth-centeredness.


As the Service Coordinator, you will oversee a team of three AmeriCorps Members serving with The Choice Program as they deliver quality services to youth and families referred from the Department of Juvenile Services. In this position, you will play a critical role in overseeing the excellence and consistency of services provided to program participants. This is a hands-on position, where you will also be expected to contribute via direct service, develop AmeriCorps Members and monitor reporting and relationships with our referral partner.  

As with our other services, this position will put anti-racism into action through a focus on restorative practices, trauma-informed care and applied critical race theory. Collaboration is important in our organizational culture and is the cornerstone to ensure youth stay at the forefront of all we do. 

Currently, this is a remote position, with all services, meetings, and activities taking place virtually until a return to in person services is officially approved considering the current pandemic. 

Specific duties include: 

  • Supervising and developing AmeriCorps Members as they implement services for Choice Program youth. This includes coaching conversations, on-going performance feedback and mentoring through 1-on-1 meetings, team meetings and formal evaluations;
  • Ensuring all program youth receive quality services which comply with standards set by The Choice Program. This includes overseeing service planning and goal-setting meetings, coordinating case management services to program youth and coordinating team schedules and planned youth activities or resource brokering; 
  • Providing direct service as needed;
  • Facilitating an effective referral and intake process;
  • Overseeing family-centered service planning;
  • Serving as the primary representative to local community partners;
  • Serving as an on-call supervisor for field staff (including some evenings and weekends) to consult, or intervene, when crises arise;
  • Leading quality learning experiences for AmeriCorps members and other staff. This includes daily informal training, formalized classroom trainings and developing effective transition plans that successfully prepare new members of the Choice community to provide responsible quality services;
  • Compiling and editing formal documentation of services;
  • And performing other duties as assigned.
Required Minimum Qualifications:

Requires a Bachelor's Degree and six months experience providing direct care services to youth, families, or vulnerable populations. Position requires use of automobile and valid driver's license. 

Physical Requirements: Light lifting and moving furniture, as well as carrying materials, to prepare spaces for training activities or events; Long periods of standing and walking, especially when facilitating activities; The ability to work remotely up to two days a week through Spring 2022; Driving Choice youth and stakeholders in Choice vans in person, when face to face contact is deemed to be permissible and safe.

Note: Due to the nature of the work flow and level of responsibility, this individual maintains a flexible schedule which goes beyond a 40 hour work week. Evening and weekend work involved.

Background Screening Statement:

A background check will be required.  

Special Instructions to Applicants:

Upload a cover letter, resume and contact information for three professional references.  

Screening of Applications Begins: For best consideration submit application materials by January 17, 2021 (applications will be accepted until the position is filled).  
Salary: Salary is $42,656
Hours: Full-time
Type: Grant Funded
Additional Information: Note: This is a grant-funded position wherein employment is contingent upon renewal of the grant.
FLSA Status: Exempt
COVID-19 Vaccination The University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As part of that commitment, the University System of Maryland (USM) recently announced that students, faculty, and staff on USM campuses this fall, including UMBC, are required to be vaccinated against COVID. As a prospective and/or a new employee at UMBC, you will be required to comply with the University’s vaccination protocol. Proof of full vaccination will be required at the start of employment. Further information is available at:

UMBC offers a benefits package for regular and grant-funded regular employees including generous leave, excellent health, life, and disability insurance, retirement plans, tuition remission, on-site preschool, and numerous professional development and wellness opportunities.  Contingent II positions may include some benefits

Please note the Type and FLSA Status above to determine the benefits offered for this position. 

 Equal Opportunity Statement: UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply.
Title IX: As an institution that receives federal financial assistance, UMBC adheres to Title IX and does not discriminate on the basis of sex. For more information about Title IX and contact information for Title IX Coordinator click here.   


If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.

Work Authorization:  As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.

Advertised: Eastern Standard Time
Applications close: Open Until Filled

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