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Service Coordinator

Apply now Job no: 493695
Work type: Staff Full-time
Location: Other
Categories: Administrative/Professional, Service Learning


The Choice Program at UMBC provides mentoring and advocacy services to young people, primarily Black and Latinx, throughout central Maryland. We utilize a community-based, family-centered approach in order to promote quality outcomes for young people and families. We engage in a collaborative process of service: where young people set goals for themselves and are held accountable by supportive adults along the way. Our approach to youth development is grounded in applied critical race theory and culturally responsive, trauma-informed, restorative practices. We strive to be an antiracist organization grounded in several core values: holistic development, the belief in humans, dismantling hierarchies and youth-centeredness.


Under the general direction and management of an Assistant Director of Intensive Advocacy, the Service Coordinator leads a team of AmeriCorps Members (ACMs) during the course of their one-year service term. Teams are composed of 3 ACMs, who provide direct services to caseloads of up to 30 youth and their families, in Baltimore City, as well as in Baltimore, Howard, Prince George's and Montgomery Counties. Service Coordinators ensure that we provide high quality, high impact services. Not only do Service Coordinators provide regular coaching support, they also monitor and maintain record and report auditing, as well as oversee and assist with the direct services to youth. Success for a Service Coordinator looks like managing with empathy and fairness, ensuring that ACMs are on track to successfully complete their AmeriCorps service year and are acting in compliance with AmeriCorps guidelines, and maintaining high quality and timely data and reports in order to support the success of our youth. This is an entry-level management position, where the Service Coordinator is responsible for teaching, guiding, and supporting our AmeriCorps cohort and the most important people with the Choice Program: the youth.

Specific responsibilities include:

  • Directly manage a team of 3 AmeriCorps Members (ACMs). ACMs serve one year providing mentoring and support for a caseload of up to 30 youth in Baltimore City, or in one of our other central Maryland partner areas. A successful Service Coordinator (SC) ensures all program youth receive high quality services which comply with Choice standards. This includes overseeing service planning and goal-setting meetings as well as coordinating case management services and team schedules, youth activities, and resource brokering. The SC facilitates daily check-ins and rundowns, regular supervisions (weekly or biweekly), varying levels of coaching, and periodic formal reviews.
  • Maintain a superior level of data integrity at all times, and ensure confidentiality and compliance to meet the Choice Program and the Department of Juvenile Services' (DJS) high standards.
  • On a bi-weekly and monthly cadence, review, approve and submit timesheets and expense reports in a timely manner.
  • Serve 5-7 days per month on-call duty. On-call duty is scheduled on a monthly basis, where Service Coordinators are on a rotation to provide support to AmeriCorps members (ACMs) as they are providing services to youth. This is often phone/text-based support, however, can include meeting an ACM or youth in-person.
  • Own the creation and maintenance of the monthly service calendar and weekly work plans your team.
  • Collaborate and thought-partner with your direct supervisor to ensure program goals are being met, including outputs and deliverables/outcomes for the Department of Juvenile Services (DJS) grant.
  • Support the onboarding of your direct reports and, as needed, assist in the onboarding of other Service Coordinators (SCs) and AmeriCorps members.
  • Participate in the hiring of AmeriCorps members.
Required Minimum Qualifications:
  • Bachelor's Degree required
  • Six or more months of supervisory or direct management experience
  • One or more years working, or volunteering, in youth development programming, youth advocacy or K-12 education
  • Experience mentoring youth, and/or young professionals, and/or AmeriCorps members
  • Experience working, or volunteering, for an organization, institution or company with a strong commitment to anti-racist practices, equity and inclusion 
Preferred Qualifications: 
  • AmeriCorps service Alumni

  • Customer Relations Management (CRM)/information database experience

Background Screening Statement:

A background check will be required.  

Special Instructions to Applicants:

Upload a cover letter, resume and contact information for three professional references.  

Screening of Applications Begins: For best consideration submit application materials by May 18, 2022 (applications will be accepted until the position is filled).  
Salary: $43,500
Hours: Full-time
Type: Grant Funded
Additional Information: Note: This is a grant-funded position, wherein employment is contingent upon the renewal of the grant.
FLSA Status: Exempt

UMBC offers a benefits package for regular and grant-funded regular employees including generous leave, excellent health, life, and disability insurance, retirement plans, tuition remission, on-site preschool, and numerous professional development and wellness opportunities.  Contingent II positions may include some benefits

Please note the Type and FLSA Status above to determine the benefits offered for this position. 

 Equal Opportunity Statement: UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply.
Title IX: As an institution that receives federal financial assistance, UMBC adheres to Title IX and does not discriminate on the basis of sex. For more information about Title IX and contact information for Title IX Coordinator click here.   


If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.

Work Authorization:  As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.

Advertised: Eastern Daylight Time
Applications close: Open Until Filled

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