Division of Student Affairs
The University of Maryland, Baltimore County (UMBC) is a dynamic public research university integrating teaching, research and service to benefit the citizens of Maryland. As an Honors University, the campus offers academically talented students a strong undergraduate liberal arts foundation that prepares them for graduate and professional study, entry into the workforce, and community service and leadership. UMBC emphasizes science, engineering, information technology, human services and public policy at the graduate level. UMBC contributes to the economic development of the State and the region through entrepreneurial initiatives, workforce training, K-16 partnerships, and technology commercialization in collaboration with public agencies and the corporate community. UMBC is dedicated to cultural and ethnic diversity, social responsibility, lifelong learning. With strong programs in the humanities and arts, UMBC is well known nationally for its success in educating minority and female students in sciences, technology, engineering and math. Specific information about UMBC can be found at about.umbc.edu. UMBC’s diverse student body enrolls almost 35% ethnic and racial minorities each year as well as 4,000 on campus residents. For more information about the diversity of our population and our commitment to inclusive excellence, please visit diversity.umbc.edu.
The UMBC Division of Student Affairs values diversity of thought, perspective, experience, and people, and is actively committed to a culture of inclusion and respect. The Office of the Vice President for Student Affairs is a dynamic team of nine full-time staff as well as student staff who are committed to leading the Division in creating and cultivating an inclusive campus community, facilitating learning, and preparing UMBC students for success in our multi-cultural and increasingly global society and workforce. For more information, visit studentaffairs.umbc.edu.
UMBC has an exciting opportunity available within the Student Affairs Division for an information and business technology professional.
Reporting to the IT Manager for the Division of Student Affairs, the incumbent is responsible for diagnosing, resolving, and follow-through on complex problems; assisting in the implementation of software applications; assisting clients with acquiring computer hardware and facilitating setup with central Division of Information Technology; designing, developing, documenting, and implementing training; performing standard preventive maintenance and or repairs; and performing other duties as assigned.
Providing oversight for resolution of RT Tickets
Maintaining critical application servers
Serve as a divisional consultant for application specific issues.
Work in partnership with DoIT to ensure all acquired software and technology services meet campus security guidelines and expectations.
|Required Minimum Qualifications:
High School diploma or GED;
One year of work experience using the hardware and software to be supported, including user support and/or user training; and
Thorough knowledge of applicable computer hardware or software.
Skill in: operating supported computers and peripherals; configuring computer hardware and software; analytically designing program logic to solve technical problems. Ability to communicate effectively both orally and in writing; work effectively with clients from varying backgrounds; and provide guidance and instruction to others. Ability to contribute to and maintain an inclusive departmental culture. Must be able to work independently and provide deliverables within a given deadline.
Associate's degree or 2+ years of postsecondary education in a technology related field such as Computer Science, Information Technology, etc.;
Three years of work experience using the hardware and software to be supported, two years of which included user support and/or user training; and