| Department: |
Retriever Integrated Health (RIH) brings together UMBC’s Health Services and Counseling Center in a collaborative, holistic approach to support student well-being and academic success. Our interdisciplinary team includes compassionate administrative staff and skilled professionals from a wide range of fields—medicine, nursing, psychiatry, psychology, counseling, social work, health education, dietetics, acupuncture, and massage therapy. Together, we provide comprehensive, student-centered care designed to help the UMBC community thrive.
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| Position Overview: |
The University of Maryland, Baltimore County (UMBC) Retriever Integrated Health is seeking a Director of Health Operations. The Director of Health Operations will be responsible for ensuring the overall effectiveness, quality, and continuous improvement of RIH services, operations, and programs. Reporting directly to the Assistant Vice President for Health & Wellbeing, this position will focus on key areas, including emergency management, quality improvement, compliance with regulations, accreditation standards, healthcare operations, and enhancing the business model of RIH.
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| Why Work at UMBC? |
UMBC offers competitive compensation. This role starts at $116,000 and has over 4 weeks of vacation for regular full time roles. Tuition remission is also available.
What is it like to work at UMBC? Check out Glassdoor or Indeed.
For 15 years in a row UMBC has been recognized as a Great College to Work For!
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| Telework: |
A hybrid telework schedule may be available.
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| Responsibilities: |
Healthcare Operations & Business Model Improvement:
- Support the AVP, Health & Wellbeing in refining and improving healthcare operations within RIH, ensuring services are provided in a cost-effective, sustainable manner while maintaining high standards of care.
- Contribute to the strategic planning and implementation of business models that enhance the financial health of RIH, including revenue generation strategies, cost containment, and resource optimization.
- Work closely with financial officers to assess and track financial performance, identifying opportunities for operational efficiencies and cost-saving measures.
Compliance & Accreditation:
- Ensure RIH complies with all relevant regulatory, accrediting, and licensing bodies (e.g., regional accreditation including AAAHC, HIPAA, FERPA, etc.).
- Lead the preparation of documentation and reporting for accreditation processes, ensuring all policies, procedures, and practices meet or exceed accreditation standards.
- Coordinate internal audits and compliance checks to monitor adherence to established regulations, report findings, and recommend corrective actions as needed.
Quality Improvement (QI):
- Lead and oversee RIH’s quality improvement initiatives to enhance the delivery of integrated health, counseling, and health promotion services.
- Identify areas for improvement by analyzing service delivery data, student feedback, and industry best practices.
- Collaborate with RIH leadership and staff to implement strategies to improve clinical outcomes, patient satisfaction, and operational efficiency.
Policy Development:
- Lead the development, implementation, and review of policies related to mental health safety, including protocols for responding to mental health crises, suicide prevention, and the integration of mental health services with overall student health services.
- Create and update policies that govern the delivery of student health services, including access to care, confidentiality, student rights and responsibilities, and adherence to regulatory standards.
- Collaborate with university stakeholders, including counseling services, public safety, and student affairs, to ensure that policies support a holistic and integrated approach to student health and well-being.
Collaboration & Campus Engagement:
- Work collaboratively with university partners, including student affairs, academic departments, campus safety, counseling services, and other health and wellness organizations, to support an integrated approach to student care.
- Lead or participate in campus committees focused on health and wellness initiatives, emergency preparedness, and policy development.
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| Required Minimum Qualifications: |
Education Required:
- Bachelor’s degree required in Public Health, Healthcare Administration, Nursing, or a related field
Experience Required:
- Minimum of 5 years of experience in healthcare operations, quality improvement, emergency management, or related roles, preferably in a higher education or student health setting.
- Demonstrated experience with accreditation processes and regulatory compliance in a healthcare or institutional setting.
- Proven record of accomplishment of successful project management and data-driven decision-making.
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| Preferred Qualifications: |
- Experience with financial management and business modeling in a healthcare or student services context is highly desirable.
- Strong knowledge of healthcare operations, quality improvement frameworks, and emergency management protocols.
- Expertise in regulatory compliance, including HIPAA, FERPA, and other relevant regulations.
- Strong analytical skills, with the ability to analyze complex data and translate it into actionable insights.
- Excellent interpersonal, communication, and collaboration skills, with the ability to work effectively across departments and with diverse stakeholders.
- Strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.
- Ability to drive innovation and change while maintaining a student-centered approach to service delivery.
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| Background Screening Statement: |
A background check will be required.
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| Special Instructions to Applicants: |
Upload a cover letter and a resume.
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| Closing Date: |
Open Until Filled |
| Benefits: |
UMBC offers a rich benefits package.
Regular and grant funded regular positions (Full benefits summary click here):
Generous Leave which includes accruing:
- 22 Days of Annual Leave
- 15 Days of Sick Leave
- 15 Holidays
- 3 Personal Days
Tuition Remission:
- 8 credit hours per semester
- Tuition remission at UMBC for eligible dependents after two years of FT employment
Additional Benefits:
- Life and disability insurance
- Retirement plans (including the choice of joining the pension plan)
- Professional development opportunities
- Wellness opportunities
- & Much more
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| Salary: |
Salary: $116,000 - $130,000 depending on qualifications and experience.
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations.
The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
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| Hours: |
Full-time |
| Type: |
Regular |
| FLSA Status: |
Exempt |
| Equal Opportunity Statement: |
UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply. |
| Title IX: |
As an institution that receives federal financial assistance, UMBC adheres to Title IX and does not discriminate on the basis of sex. For more information about Title IX and contact information for Title IX Coordinator click here. |
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Accommodation:
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If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.
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| Work Authorization |
As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work. |