| Department: |
Registrar's Office
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| Position Overview: |
The incumbent will update student records and provide front line coordination and support for the customer services operations of the Registrar's office.
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| Why Work at UMBC? |
UMBC offers competitive compensation. This role starts at $46,736 and has 14 days of vacation as well as winter break, spring break, and personal days for regular full time roles. Tuition remission is also available.
What is it like to work at UMBC? Check out Glassdoor or Indeed.
The 15 years in a row UMBC has been recognized as a Great College to Work For!
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| Telework: |
A hybrid telework schedule may be available.
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| Responsibilities: |
The incumbent will update student records and provide front line coordination and support for the customer services operations of the Registrar's office.
Responsibilities include:
- Coordinates and responds to a high volume of inquiries regarding student records, enrollment verifications and registration
- Making adjustments to students' records, which include but not limited to, undergraduate declaration of major, grade changes, name and address changes and records notations
- Answering customer service inquiries via RT, email and phone
- Orientation support
- Coordinates Inter-Institutional Enrollment with UMBC and other MD institutions
- Assists students with using parchment transcript request service and registration systems
- Other duties as assigned
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| Required Minimum Qualifications: |
- Bachelor's Degree
- Prior work experience in a service delivery environment
- Strong written and verbal communications skills
- Ability to interpret and explain policy and procedural information
- Basic word processing and data entry skills
- Ability to work in a variety of online environments
- High level of attention to detail and organization
- Demonstrate exceptional customer service skills
- Ability to work individually and collaboratively
- Meet deadlines and communicate effectively with student and staff
- One year in administrative staff work
Note: Additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
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| Preferred Qualifications: |
- Prior work experience in higher education in an academic records or registration setting.
- Experience with PeopleSoft and comfort in learning new web content management systems.
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| Background Screening Statement: |
A background check will be required.
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| Special Instructions to Applicants: |
Upload a cover letter and a resume.
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| Closing Date: |
Open Until Filled |
| Benefits: |
UMBC offers a rich benefits package including the following for nonexempt regular employees.
Generous Leave which includes accruing the following for full time positions:
- 14 Days of Annual Leave (increases with years of service)
- 15 Days of Sick Leave
- 15 Holidays
- 3 Personal Days
Tuition Remission:
- 8 credit hours per semester
- Tuition remission at UMBC for eligible dependents after two years of FT employment
Additional Benefits:
- Life and disability insurance
- Retirement/Pension plan
- Professional development opportunities
- Wellness opportunities
- & Much more
Contingent II positions may include benefits.
Benefits offered align with type (Regular, Contingent II, etc.) of position.
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| Salary: |
Pay Range 9 (minimum: $46,736 maximum: $77,077) based on the University System of Maryland (USM) Pay Program.
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, Memorandum of Understanding, USM Board of Regent policies, internal equity, budget and qualifications and experience. Most salary offers will be close to the minimum part of the range.
The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
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| Hours: |
Full Time |
| Type: |
Regular |
| FLSA Status: |
Nonexempt |
| Equal Opportunity Statement: |
UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply. |
| Title IX: |
As an institution that receives federal financial assistance, UMBC adheres to Title IX and does not discriminate on the basis of sex. For more information about Title IX and contact information for Title IX Coordinator click here. |
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Accommodation:
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If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.
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| Work Authorization |
As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work. |