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The Albin O. Kuhn Library & Gallery promotes intellectual growth and creativity by developing high quality collections, facilitating access to information resources, and furthering innovative teaching and learning. In support of the University's mission, our Library is dedicated to diversity, social responsibility, and lifelong learning.

The Albin O. Kuhn Library & Gallery’s Circulation department is seeking a detail-oriented individual to provide high-quality customer service to Library users and streamline backend workflows.

Under the supervision of the Weekday and Billing Supervisor, the Library Services Specialist ensures the accurate configuration of the Integrated Library System for fulfillment services and the efficient circulation of materials.

UMBC offers competitive compensation.  This role starts at $48,138 and has 14 days of vacation as well as winter break, spring break, and personal days for regular full time roles.  Tuition remission is also available. 

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This position works collaboratively with the Circulation Department Manager and Supervisors, Circulation staff, and library student assistants to provide daily customer service to the UMBC community. Main responsibilities include:

• Identifies, analyzes and proposes solutions to problems related to the Integrated Library System’s fulfillment configurations
• Collaborates with the Circulation Department on changes to ILS settings and workflows and with the Digital Media Lab supervisor and other department staff on configuration related to collections, laptops, billing, and other library services
• Troubleshoots basic ILS issues and escalates to USMAI Help Desk, ILS vendor, and other campus units, such as Division of Institutional Technology and Student Business Services
• Works assigned shifts at the Digital Media Lab  and Circulation desk, providing support, excellent customer service, and high-quality circulation and referral services, and direction to Library Student Assistants
• Solves complex user account problems; escalates issues as needed
• Helps develop and maintain documentation related to Circulation Department operations
• Opens and closes the Library & Gallery
• Establishes and maintains effective working relationships with Library and Gallery staff, student workers, patrons, and campus and community partners
• Participates in cross-departmental and consortial projects, committees, and task groups as appropriate, and regularly participates in professional development activities.

• Bachelor's Degree
• One year of experience directly related to the primary duties of the position
• Ability to work independently and exercise initiative in applying rules, procedures, and instructions
• Excellent verbal, written, and interpersonal communications skills
• Demonstrated ability to understand and apply basic principles of quality customer service, teamwork, and conflict resolution
• Demonstrated skill in analytical and problem solving
• Demonstrated ability to establish effective working relationships with users and staff, internal and external stakeholders, and to provide guidance and instruction to student assistants
• Demonstrated ability to learn and operate common computing and productivity applications (e.g. word processing, database and spreadsheets, web browsers, email and electronic calendars)
• Demonstrated ability to troubleshoot and provide basic technical assistance to patrons regarding printing, laptops, etc.

Note: Additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

• One year of library circulation experience
• One year of experience coordinating tasks and shared work
• One year of experience creating, revising, and updating workflow documentation
• One year of experience addressing building and security issues
• Demonstrated skill in motivation and training of student employees
• One year of experience configuring Integrated Library System settings
• Demonstrated experience with Alma Integrated Library System

A background check will be required.

Upload a cover letter and a resume

UMBC offers a rich benefits package including the following for nonexempt regular employees.

Generous Leave which includes accruing the following for full time positions:

• 14 Days of Annual Leave  (increases with years of service)
• 15 Days of Sick Leave  
• 15 Holidays
• 3 Personal Days

Tuition Remission:

• 8 credit hours per semester
• Tuition remission at UMBC for eligible dependents after two years of FT employment

Additional Benefits:

• Life and disability insurance
• Retirement/Pension plan
• Professional development opportunities
• Wellness opportunities
• & Much more

Pay Range 10 (minimum: $48,138 to maximum: $79,389) based on the University System of Maryland (USM) Pay Program.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, Memorandum of Understanding, USM Board of Regent policies, internal equity, budget and qualifications and experience. Most salary offers will be close to the minimum part of the range.

The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Full-time (40 hours/week). The work schedule for this position is Tuesday–Thursday 11:00am to 7:30pm and Friday–Saturday 10:00am to 6:30pm. Scheduled hours are subject to change based on changes in Library hours and staffing needs.

If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.