Jobs at UMBC

Front Office Coordinator

Apply now Job no: 492424
Work type: Staff Full-time
Location: UMBC Campus
Categories: Administrative/Professional, Financial Aid


 Office of Financial Aid and Scholarships 


The University of Maryland, Baltimore County (UMBC) is seeking a Front Office Coordinator for the Office of Financial Aid and Scholarships. Reporting to the Assistant Director and working closely with the management and counseling staff, the incumbent will be responsible for the coordination of the front office operations. Specific duties include: supervising and managing the reception area of the Office of Financial Aid and Scholarships; hiring, training, and overseeing the daily work of at least one dozen student Front Office staff; managing the document imaging process, phone and e-mail responses; maintaining and reporting information collected from the student tracking system; coordinating the inventory and distribution of financial aid and scholarship materials and other publications; serving as a liaison to offices across campus that impact our service to families at UMBC (especially Student Business Services and the Office of the Registrar); representing OFAS by presenting financial aid information at student/parent orientations and other on- and off-campus events throughout the year; and performing other duties as assigned. This individual will also suggest ways to enhance our customer service including online materials, communications, and data collection and analysis.

Required Minimum Qualifications:

Requires a Bachelor’s degree and at least two years of customer service or related experience. Must have excellent written and verbal communication skills, high degree of attention to detail, and strong computer skills. 

Preferred Qualifications: 

Experience working in higher education and supervising others is strongly preferred.

The ideal candidate will be self-directed, have strong communication and customer service skills, and be able to manage multiple projects and priorities in a busy office setting.

Background Screening Statement:

A background check will be required.  

Special Instructions to Applicants:

For best consideration, upload a cover letter, resume, and the contact information for three professional references.

Screening of Applications Begins: Apply by December 22, 2017 for best consideration. Applications will be accepted until the position is filled.
Salary: Salary is commensurate with qualifications and experience.
Hours: This is a full-time position and includes full University benefits.
Type: Regular
FLSA Status: Exempt
 Equal Opportunity Statement:  UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply.
Work Authorization   As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.


Advertised: Eastern Standard Time
Applications close:

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