Jobs at UMBC

Assistant Director of Financial Aid

Apply now Job no: 493098
Work type: Staff Full-time
Location: UMBC Campus
Categories: Financial Aid


 Office of Financial Aid and Scholarships


Reporting to the Associate Director of Financial Aid, the Assistant Director is a member of the management team within the Office of Financial Aid and Scholarships and provides insight and recommendations based on the needs of our student and parent visitors. The Assistant Director is a high visibility role, providing counseling to visitors and presenting to students and parents at on and off campus events. Further, the Assistant Director is the office's program manager and our staff's resource for all aid programs offered by the Maryland Higher Education Commission.

Specific duties include:

  • Oversee all aspects of customer service to students, parents and visitors. Work collaboratively with their staff to monitor trends; offer recommendations for procedural changes or communication enhancements based on trends.
  • Supervise one full-time employee and indirectly supervise approximately 12 student employees who provide direct customer service.
  • Mange the State Aid Programs through Maryland Higher Education Commission, including determining eligibility, reconciling and problem solving.
  • Coordinate all written correspondence and materials including our office website, communications to students and parents. 
  • Counsel students and parents; provide on and off campus financial aid presentations for current and prospective students.
  • Perform other duties as assigned.


Required Minimum Qualifications:

Bachelor's Degree

Two years of experience in higher education

One year of supervisory experience

Preferred Qualifications: 
  • Master's Degree
  • Two years of experience in federal, state and/or institutional financial aid programs
  • Strong verbal and written communications skills
  • Familiarity with the State Aid Programs offered by the Maryland Higher Education Commission
  • Commitment to customer service
  • Experience with PeopleSoft and document imaging

In addition, we are seeking candidates who exhibit a strong commitment for innovation as demonstrated by their ability to be proactive, change agents, dynamic, universal (far-reaching), forward-thinking, strategic and collaborative.

Background Screening Statement:

A background check will be required.  

Special Instructions to Applicants:

Upload a cover letter, resume and contact information for three professional references.  

Screening of Applications Begins: For best consideration submit application materials by November 29, 2019 (applications will be accepted until the position is filled).  
Salary: Salary is commensurate with qualifications and experience.
Hours: Full Time
Type: Regular
FLSA Status: Exempt
Benefits: UMBC offers a benefits package for regular and grant-funded regular employees including generous leave, excellent health, life, and disability insurance, retirement plans, tuition remission, on-site preschool, and numerous professional development and wellness opportunities. Contingent II positions may include some benefits. To learn more about our benefits click here.
 Equal Opportunity Statement: UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply.


If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.

Work Authorization  As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.

Advertised: Eastern Standard Time
Applications close: Open Until Filled

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