Jobs at UMBC

Coordinator of Conferences and Community Desk Operations

Apply now Job no: 493140
Work type: Staff Full-time
Location: UMBC Campus
Categories: Administrative/Professional


Residential Life 

Residential Life provides facilities, services, and programs that support the academic mission of the institution and enhance quality of life for students who live on campus.


Reporting to the Assistant Director for Assignment Services, the incumbent will be responsible for the overall administration and client relations of the UMBC Conference Program.  This includes marketing, implementation, and assessment of services.  In addition, this position provides year-round oversight of community desk operations.  This involves hiring and training of approximately 100 desk staffers and 60 summer conference staffers.  The incumbent will represent UMBC to several key stakeholders, outside constituents, and vendors.    Specific duties include:

  • Coordinate desk operations for administrative processes to include opening/closing (regular check-in and check-out and express check out procedures).
  • Monitor guest management, key/card access control database, and desk safety and security procedures.
  • Coordinate summer conference arrivals and departures.
  • Recruit, hire, train, supervise, and evaluate desk managers, desk staff, and summer conference staff including writing and updating staff training and procedural manuals which include guidelines, procedures, and practices for all areas of community desk and conference operations.
  • Work directly with Event and Conference Services (ECS) and conference group leaders to ensure proper roster data and conference group numbers.
  • Work directly with housekeeping to insure summer conference room readiness and monitor linen service.
  • Attend ECS summer conference planning meetings.
  • Promote and market UMBC conference facilities/services to potential conference groups. 
  • Work with ECS, Admissions, and Institutional Advancement staff to market UMBC to potential new students attending conferences.
  • Work directly with ECS to ensure proper university conference marketing, university outreach, and continuity of service.
  • Oversee the security of client records, including compliance with University requirements.  Initiate summer conference billing. 
  • Coordinate background checks of all summer desk staff. 
  • Work collaboratively with all units within Residential Life to include: a) Facilities for safety, security, maintenance, technology, and housekeeping; b) Residential Education for coordination of community director(s) assigned to assist with summer conference program and recruitment and hiring of summer conference staff; c) Student Conduct for assistance with behavioral issues and concerns, procedures, protocols, student personnel accountability, etc.; d) Assignment Services for coordination with daily operation and service during the academic and summer conference seasons.
  • Serve as on-call duty contact resource person during the summer conference season by utilizing a summer conference duty phone. 
  • Serve as resource person for community desk operations.
  • Serve as essential personnel when required.
  • Recruit, hire and supervise Graduate Assistant(s) for Desk Operations and Summer Housing Intern.
  • Perform other duties as assigned.


Required Minimum Qualifications:

Requires a Bachelor's degree.

Preferred Qualifications: 
  • Master’s degree
  • Two years in Higher Education or Events and Conference Services
Background Screening Statement:

A background check will be required.  

Special Instructions to Applicants:

Upload a cover letter, resume and contact information for three professional references.  

Screening of Applications Begins: For best consideration submit application materials by February 7, 2020 (applications will be accepted until the position is filled).  
Salary: Salary is commensurate with qualifications and experience.
Hours: Full-time 
Type: Regular
FLSA Status: Exempt
Benefits: UMBC offers a benefits package for regular and grant-funded regular employees including generous leave, excellent health, life, and disability insurance, retirement plans, tuition remission, on-site preschool, and numerous professional development and wellness opportunities. Contingent II positions may include some benefits. To learn more about our benefits click here.
 Equal Opportunity Statement: UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply.


If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.

Work Authorization  As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.

Advertised: Eastern Standard Time
Applications close: Open Until Filled

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