Jobs at UMBC

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Associate Director of Operations

Apply now Job no: 493366
Work type: Staff Full-time
Location: UMBC Campus
Categories: Service Learning


The Choice Program at UMBC provides mentoring and advocacy services to young people--primarily Black and Latinx-- throughout central Maryland. We utilize a community-based, family-centered approach in order to promote quality outcomes for young people and families. We engage in a collaborative process of service: where young people set goals for themselves and are held accountable by supportive adults along the way. Our approach to youth development is grounded in applied critical race theory and culturally responsive, trauma-informed, restorative practices. We strive to be an anti-racist organization grounded in several core values: holistic development, the belief in humans, dismantling hierarchies, and youth-centeredness.


The associate director will lead efforts to reduce the disproportionality of Black and Latinx youth in the juvenile legal system.  The associate director of operations will work closely with a team of regional assistant directors to oversee program delivery, to reach program deliverables, and to ensure staff and members are well prepared and supported in their work/service.

Under general direction of the deputy director, the associate director of operations will oversee the operations  of the intensive advocacy and education programs. The intensive advocacy program works primarily with Black and Latinx young people who have been in contact with the juvenile legal system, connecting them to teams of AmeriCorps members and Choice staff throughout Baltimore and D.C. Metro regions. The education program works with any young person in Baltimore City for college and career exploration, connecting them to a team of education staff who work from our Cherry Hill office and Ben Franklin High School in South Baltimore.

This position is responsible for ensuring that Choice staff and AmeriCorps members have what they need to provide quality services to young people, and to see them achieve their goals. The position will achieve success by working closely with a team of regional assistant directors to oversee program delivery, to track program deliverables, and to ensure staff and members are well trained and supported in their work/service.  More broadly, the associate director will lead efforts to reduce the disproportionality of Black and Latinx youth in the juvenile legal system. This position will serve as a key member of Choices leadership team, working collaboratively in proposal writing, grant management/reporting, communications, and in setting the tone for Choice’s culture and values. 

Due to the COVID-19 pandemic, this position is currently remote, with all services, meetings, and activities taking place virtually until a return to in person services is officially approved. This position requires the ability to work remotely from home until further notice. 


Leadership: Serving as a key member of Choice’s leadership team 

  • Seek out and develop potential partnerships and funding opportunities that align with program needs.

  • Lead by setting the tone for Choice’s culture and for cultivating Choice’s values. This includes creating feedback mechanisms from the Choice community, drafting internal and external communications, and supporting and facilitating Choice trainings and events. 

  • Participate weekly in Vision Team (leadership)  meetings with the Deputy Director, Director, and Associate Directors.

  • Collaborate with the leadership team on grant proposals, setting and tracking deliverables and outcomes, and writing grant reports. 

  • In a rotation with the leadership team, serve as a second line of on-call support to staff and AmeriCorps members providing direct services (some night and weekend responsibility).

Personnel Coaching and developing a team of regional assistant directors.

  • Supervises IA and ed assistant directors and ensures high quality supervision of coordinators, AmeriCorps members, and youth employees.

  • Collaborates with other organizational leaders to facilitate the equitable recruitment, hiring, and retention of AmeriCorps members and staff.   

  • Oversees training and curriculum that is grounded in for anti-racist management principles. 

  • Provide assistant directors with daily support in troubleshooting and managing personnel issues, direct service delivery, and administrative tasks. 

  • Provide biweekly 1:1 program review/coaching sessions with each assistant director.

  • Lead a group assistant director meeting every two weeks, and program staff meetings once a month, to facilitate cross-region collaboration and standardization. 

Programming: Creating and maintaining quality assurance and accountability systems for program areas

  • Actively participate in weekly operations meetings where you will: collaborate on and write Choice Program policies, practices, and procedures; discuss best practices; and create systems for service delivery and cross program collaboration. 

  • Represent your program areas at organizational quality assurance meetings, retention and training meetings, antiracism meetings, recruitment and marketing meetings. 

  • Work with assistant directors to assure all service delivery data is entered accurately and on time, and that reports are submitted to partners on time. 

  • Serve as a direct liaison between the Choice Program, university partners, corporate partners, and our largest partnership with the Department of Juvenile Services. 

Ensuring people have what they need to provide daily high quality services to youth and families.

  • Manage facilities, including: regular site visits to regional offices, coordinating and tracking maintenance, and assuring offices are safe and being effectively maintained.Coordinate with the IT manager to meet the technology needs of staff and AmeriCorps members. 

  • Coordinate with service teams to process supply orders for administrative and direct service needs.


Required Minimum Qualifications:
  • BA/BS/BSW Required;
  • 2 years of direct practice experience in youth development; 
  • 3 years supervisory/administrative experience;
  • Valid driver's license.
Preferred Qualifications: 
  • Experience within youth serving organizations
  • Grant management 
Background Screening Statement:

A background check will be required.  

Special Instructions to Applicants:

Upload a cover letter, resume, response to the writing prompt and contact information for three professional references.  

Screening of Applications Begins: For best consideration submit application materials by June 13, 2021 (applications will be accepted until the position is filled).  
Salary: $60,000-$63,000
Hours: Full-time 
Type: Grant Funded
Additional Information:

This is a grant-funded position wherein employment is contingent upon renewal of the grant.

Note: Please note that the Choice Program has suspended all in-person contact until further notice. All services and activities are currently taking place virtually.  In person services are expected to resume during the Fall 2021 semester. 

FLSA Status: Exempt
COVID-19 Vaccination The University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As part of that commitment, the University System of Maryland (USM) recently announced that students, faculty, and staff on USM campuses this fall, including UMBC, are required to be vaccinated against COVID. As a prospective and/or a new employee at UMBC, you will be required to comply with the University’s vaccination protocol. Return to campus is planned to begin July 6, 2021. Proof of full vaccination will be required before returning to campus or the start of employment. Further information is available at:

UMBC offers a benefits package for regular and grant-funded regular employees including generous leave, excellent health, life, and disability insurance, retirement plans, tuition remission, on-site preschool, and numerous professional development and wellness opportunities.  Contingent II positions may include some benefits

Please note the Type and FLSA Status above to determine the benefits offered for this position. 

 Equal Opportunity Statement: UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply.
Title IX: As an institution that receives federal financial assistance, UMBC adheres to Title IX and does not discriminate on the basis of sex. For more information about Title IX and contact information for Title IX Coordinator click here.   


If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.

Work Authorization  As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.

Advertised: Eastern Daylight Time
Applications close: Open Until Filled

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